What to expect once you scheduled your first appointment with us

1. Complete paperwork

After you request your appointment, you will receive intake paperwork that will need to be completed and returned before your first session, along with insurance eligibility checks if you are paying with insurance.  If the paperwork and the eligibility check are not completed, then the appointment will be canceled and rescheduled once received.

2. Confirm Your Appointment, Appointment Reminders Will Be Sent

Once your appointment is confirmed you will receive a confirmation through email/text.  You will also receive a reminder 3 days prior to your scheduled appointment and then again 2 hours prior.  If you are using online/telehealth services, the appointment link will be sent in your final reminder.  

Cancellation Policy:  Any appointment that is cancelled by the client under 24 hours of the scheduled appointment OR a “No Show”(not showing up at all) will be changed a late cancellation/No Show” fee.  To avoid a cancellation fee, please contact Crosswinds at least 24 hours prior to the scheduled appointment. 

If you wish to learn more abou your therapist or self-schedule, visit our Counseling Team Page

3. Find Your Location

Find the location of your appointment (if you’re meeting at one of our counseling offices) and figure out how much time it will take you to get there.

Click here to view details for each of our counseling office locations.

4. Day Of Appointment

If you are meeting in person in our Fort Wayne or South Indy office locations, when you arrive, please take a seat and your therapist or one of office coordinators will assist you. 

If your session is online, please use the telehealth link in your appointment reminder.  If you have any issues accessing it, please call 317-412-9172.  Please remember that we must have all paperwork returned before you can be seen.

5. What To Expect In Your First Appointment

First appointments can take between 53 and 90 minutes to allow time for your therapist to ask questions to get to know you better and to begin mapping out your treatment path. Our approach at Crosswinds Counseling is client-driven” meaning that you determine and drive what you want to work on, our therapists are there to help guide you through your journey to healing.

Real People Ready to Help

Corinne Murphy

Office Coordinator - Indianapolis
With Crosswinds Since July 2022

What Corinne enjoys most about working at Crosswinds: I love being a friendly and helpful face to both clients and therapists alike!

Corinne’s words of encouragement:  You are in the right place to move towards growth and healing. Jesus heals and He loves you!

About Corinne: My hobbies include baking delicious desserts, reading whatever fiction catches my eye, and enjoying the outdoors!

Jessica F, Crosswinds Counseling, Office Coordinator

Jessica Fortney

Office Coordinator - Fort Wayne
With Crosswinds Since January 2024

What Jessica enjoys most about working at Crosswinds: l appreciate the friendly and warm staff. I enjoy the supportive environment for myself and the clients we serve.

Jessica’s words of encouragement: “Promise me you’ll always remember you’re braver than you believe, and stronger than you seem, and smarter than you think.” Christopher Robin

About Jessica: I’m currently earning my master’s to become an LMHC. With my bachelor’s in Anthropology, I have a passion for exploring cultures which I explore with travel and cuisine. Additionally, I enjoy spending time outdoors through biking, hiking, and kayaking.

Sarah Ziegler Crosswinds Counseling Scheduler

Sarah Ziegler

Scheduler
With Crosswinds Since October 2022

What Sarah enjoys most about working at Crosswinds: I enjoy everything! I have awesome co-workers, and I enjoy working on the computer and being able to help people behind the scenes.

Sarah’s words of encouragement: You are not alone in your thoughts or what you have been/are going through. Reaching out for help is one of the best things you can do.

About Sarah: I enjoy spending time with my family, and listening to my child play the piano and watching her participate in sports. I enjoy reading and playing the piano.

Young Man In Counseling

Our Therapists Use Evidence-Based Treatments

Treatments include but are not limited to:

  • Cognitive Behavioral Therapy (CBT)
  • Dialectical Behavioral Therapy (DBT)
  • Family Focused Therapy (FFT)
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT)
  • Cognitive Processing Therapy (CPT)
  • Emotion-Focused Therapy (EFT)
  • Eye Movement Desensitization and Reprocessing (EMDR)
  • Acceptance and Commitment Therapy (ACT)
  • The Gottman Method of Relationship Therapy
  • Play Therapy and Experiential Techniques

Our Christian Approach

Additionally, Crosswinds therapists integrate Biblical truths and spiritual disciplines at the client’s request and/or when therapeutically appropriate. For clients who wish to incorporate faith into their sessions, our therapists are happy to participate in those discussions.

Our counselors have helped thousands of people gain confidence and overcome difficulty.

We can help you too.